Orders and Payment
I did not receive an order email confirmation or a tracking link. What should I do?
Please re-check your email, including your SPAM/JUNK box for any missing order notifications.
I have an incorrect item in my order, what should I do?
Please contact our Support team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.
Shipping and Delivery
What do I do if I receive a faulty item in my order?
Please contact our Customer Care team with the order number and the incorrect item’s name and photo. The team will sort out any issues with incorrect items straightaway.
I am missing a product from my order, what should I do?
We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.
Fulfillment Errors vs. Customer Errors
Any returns or problems that occur because of an error on our part will be handled at our expense.
In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order.
We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.
Return and Refund
Will you refund the shipping charges on my parcel?
We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Shipping and Return.
I have cancelled my order. When will my money be available again?
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days.
If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we’ll look into it further for you.